FAQ

Here you can find frequently asked questions regarding PipeCloud.

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General Overview
What is PipeCloud?

PipeCloud is a cloud-based Manufacturing Execution System (MES) specifically designed to optimize pipe prefabrication workflows. It supports the entire process—from planning and quoting to shopfloor execution and production management. Read more here.

Who typically uses PipeCloud?

PipeCloud is used by various roles across pipe prefabrication and shipbuilding operations. Typical roles include production planners, fitters, welders, cutting operators, bending operators, logistics operators, quality inspectors, and production managers. Discover solutions by role.

What benefits does PipeCloud offer pipe prefabricators?

PipeCloud improves productivity and reduces waste by enabling advanced pipe nesting, real-time production tracking, capacity management, welding traceability, and streamlined communication. Additional benefits include data-driven decision-making, production visibility, improved Overall Equipment Effectiveness (OEE), overall cost savings, and many more. Learn more about the benefits of PipeCloud.

Is PipeCloud easy to use?

PipeCloud is designed to be intuitive and user-friendly. Most shop-floor users learn how to use the system in their specific role within minutes to an hour.

Is PipeCloud suitable for both small pipe workshops and large shipyards?

PipeCloud is scalable and suitable for both small pipe prefabrication shops and large shipyards. The platform does not require complex IT infrastructure, making it accessible to businesses of all sizes.

Features & Functionality
Does PipeCloud offer real-time production tracking?

PipeCloud provides real-time tracking across all stages of production, displaying both estimated and actual production times to improve accuracy and visibility. Read more about PipeCloud’s features here.

Can PipeCloud integrate with our existing systems (CAD, ERP, scheduling software)?

PipeCloud integrates with existing ERP and scheduling systems via API and supports CAD compatibility to ensure seamless data flow.

Does PipeCloud have the ability to automate workflows and generate CNC programs?

PipeCloud generates CNC programs and automates pipe prefabrication workflows.

Can PipeCloud generate custom reports or dashboards?

PipeCloud includes standard data export features and PowerBI dashboards that support production monitoring, quality assurance, and compliance. Custom dashboards can be developed based on specific needs.

Can we suggest new features or improvements for PipeCloud?

PipeCloud encourages customers to submit improvement ideas and feature requests through our support system or email. Smaller enhancements may be implemented free of charge, while larger requests are handled through a scoped development project. Our team has a strong track record of developing new, tailored features through structured development projects that are discussed separately.

We have unique needs in our production environment. Can PipeCloud be customized?

PipeCloud supports customization based on customer requirements, and the solution can be adapted to virtually any pipe prefabrication workshop. For more extensive modification and custom-made features, separate development projects can be discussed.

Does PipeCloud support traceability and compliance with industry regulations?

PipeCloud includes full traceability of materials, welds, and production activities, supporting compliance with industry-specific standards, including those required by oil & gas industries, naval, and defense sectors. Read more about PipeCloud’s welding traceability features here.

Implementation & Onboarding
What is involved in setting up PipeCloud at our facility?

Setting up PipeCloud involves a structured implementation process tailored to the customer’s needs. This typically includes defining requirements, configuring the system, providing remote and on-site training, and offering hands-on support during the Go-Live period.

Does PipeCloud offer training and onboarding support?

PipeCloud provides comprehensive onboarding and training, including remote and in-person workshops, a detailed user guide, and continuous support to ensure smooth adoption.

Where can we access user guides or training resources for PipeCloud?

All PipeCloud customers receive a comprehensive user guide as part of onboarding. Additional training resources are available through our customer service team or portal.

What technical requirements do we need to meet before using PipeCloud?

PipeCloud is a Software-as-a-Service (SaaS) platform that does not require extensive IT infrastructure. The system can be accessed via desktop, tablet, or mobile device using a standard internet connection.

Pricing & Licensing
How is PipeCloud pricing structured?

PipeCloud pricing is based on the selected feature package and number of user licenses. Our sales team can provide a tailored quote based on your specific needs.

Are there additional costs for updates or support?

There are no hidden costs for updates or support. PipeCloud subscriptions include hosting, ongoing development, and customer support.

What if we want to add features later on?

PipeCloud allows additional features or modules to be added at any time, priced for each additional feature. This flexibility enables the system to evolve alongside your operations and for you to choose only what is necessary for your operations. Explore PipeCloud’s features.

Support & Updates
What support options are available if we encounter technical issues?

PipeCloud offers dedicated customer support through email, phone, and hotline services for urgent issues. Our team is committed to ensuring that every customer receives fast and effective assistance.

How frequently does PipeCloud release updates or new features?

PipeCloud is continuously improved with weekly updates for general enhancements. Major updates and new features are released with advance notice and often include customer-suggested improvements. You can read about PipeCloud’s features here.

Getting Started
Can we receive a demo of PipeCloud before committing?

PipeCloud offers guided demo sessions to help potential customers explore the system and assess its fit before making a commitment. PipeCloud takes pride in trustworthiness; we do not push our solution unless we truly believe PipeCloud is the right fit for you.

How can we request a demo or speak to a PipeCloud expert?

You can request a free demo or consultation by contacting our team through our website. We are always happy connect with the industry and to answer any questions about PipeCloud!